FAQ's


What do I do with my PantryBee Box once I've received it?

If you are going to cook it straight away start prepping your ingredients, otherwise each PantryBee box should be refrigerated immediately until used.

What do I get in my PantryBee Box?

Your recipe box will arrive with all of the ingredients necessary to make the recipes you’ve chosen, all pre-portioned, with step-by-step instructions in a handy recipe card.

What don't I get in my PantryBee Box?

What we don't send is the equipment needed to cook your dishes, though we will list them on each recipe card. We also dont provide some pantry basics such as:

  • salt 
  • pepper
  • sugar
  • olive oil
  • vegetable oil
  • eggs

How long does the food stay fresh?

Every recipe is different. Thats why each of our boxes have individual expiry dates on them to make sure you cook your ingredients while they are still fresh. In general you should be able to cook your box up to three days after delivery.

When should I expect my delivery?

Your recipe box will arrive 24 hours after purchase and between 10am and 6pm.

Whey aren't all of my ingredients packaged?

At PantryBee we don't believe in wasting plastic. We make sure to cover and package only items that require it for sanitary purposes. That means we leave some ingredients like potatoes, cucumbers, etc in the box as they are.

If you ever need to double check what an ingredient is, the front of your recipe card will have a complete list of what is in your box.

I have received my box and something is wrong, what shall I do?

If you are missing an ingredient, or something in your box is spoiled please contact our PantryBee customer service team immediately. We take quality and freshness very seriously and will follow up with every case.

I cooked my meal incorrectly, what shall I do?

Learn from your mistakes and try again! Unfortunately we cannot take responsibility for what happens once you start cooking your meals, but remember each recipe is designed to make you a better cook and improve your skills and palate. Each recipe will also have a difficulty rating and time frame that you can see before purchasing.